At BIGMOETSY.COM, we want you to be completely satisfied with your purchase. That’s why we offer a 30-day return policy, giving you plenty of time to decide if your item is right for you.

Eligibility for Return

To be eligible for a return, your item must meet the following criteria:

*The item must be in the same condition as when you received it.
*The item must be unworn or unused.
*The item must have all original tags attached.
*The item must be in its original packaging.
*You must provide the receipt or proof of purchase.

How to Initiate a Return

If you would like to return an item, please Email Us: INFO@BIGMOETSY.COM We will provide you with further instructions and the return address. Please note that returns must be sent to the specified address in order to be accepted.

Return Process

Once your return is accepted, we will send you a return shipping label and provide instructions on how and where to send your package. Please ensure that you follow these instructions carefully to ensure a smooth return process.

Exceptions

While we strive to accommodate all returns, there are certain items that cannot be returned:

*Perishable goods, such as food, flowers, or plants.
*Custom products, including special orders or personalized items.
*Personal care goods, such as beauty products.
*Hazardous materials, flammable liquids, or gases.
*Sale items and gift cards.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

If you have any further questions or concerns regarding our return policy, please don’t hesitate to Email Us: INFO@BIGMOETSY.COM. We are here to assist you.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can Email Us: INFO@BIGMOETSY.COM. Please note that returns will need to be sent to the provided warehouse address.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always Email us for any return question Email Us: INFO@BIGMOETSY.COM

Damages and Issues
Please inspect your order upon reception and Email us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please Email Us: INFO@BIGMOETSY.COM

SUMMARY

Returns Items: Both Defective and Non-Defective items
Window Time: Within 30 Days after Delivery Date
Method of Return: By mail
Returns Label: Free
Refund Processing Time: 3 Days
Restocking Fees: Free